Customer Support
The following information and services are provided to support our users. Some may require Service Contracts to be on file. If you are a current user and would like access to these on-line services, contact us and request an access code and password.
On-Line Support
The link below is used to access On-Line Technical support. Please use it only at the direction of our Customer Support staff:
Program Updates
Click here for the latest information regarding Program Updates
Program Update Documentation
Complete documentation for all released PPC Program Updates and features are available in a searchable, indexed format. Click here to access the archive.
Electronic Claims Submission (ECS) Updates
For information on how to setup a basic PPLAN, click here.
Under the direction of our support staff, you can download the latest Electronic Claims Submission (ECS) file by clicking on this button:
Training Videos
Click the links below to view training videos about common issues when using PPC systems!
Handling common error messages
Documents
The following documents are in PDF
format. If you do not have the free Adobe Reader, click
this button to get it:
To open a document in this same window, just double-click the name under the "Article" column. Use your browsers "back" button to return to this page.
To open a document in a new window or tab, right-click on the name of the article and select the option of your choice from the drop-down menu that will appear.
Please note that these documents are historical and must be interpreted accordingly. They may pertain to circumstances that no longer exist.