IMPORTANT: PLEASE READ THESE NOTES BEFORE CLICKING THE BUTTON(S) BELOW.  These updates must only be installed under the direction of PPC technical support personnel!

The 09.4A Program Update was shipped in December 2009.  The following updates can only be applied using the buttons below after you have installed 09.4A.  To determine what version you are currently running, launch RxWin, then run the Rx Program.  The version number is displayed above the image of the label on the screen.

If you are currently running 09.4A you will need to click both buttons, in order, as described below to update your system to 09.4C.

If you are currently running 09.4B you will only need to click on the 094C button as described:

If you are currently running 09.4A, Click the 094B button below to update your system:

If you are currently running 09.4B, or you are currently running 09.4A and the button above reads "Update Applied," click the 094C button below to update your system:

After applying the update(s), each and every workstation must restart the RxWin program.  The new version will be detected, and you must click "Yes" to install the update on each workstation.  The update(s) are not completely installed until this has been completed.  Check the version number in RxWin and the Rx program and make sure it indicates 09.4C.  If you have followed these instructions and the version number is not 09.4C, please call technical support for assistance.

NOTE for IVR Users:  You will need to get on the IVR System, shut-down the PPCIVR program (the blue screen), and run "rxupdate" from the PPC prompt on the IVR system.

Rxwin must be shut down on all computers before running ARCHIVE to back up the system.

To backup your system, use the following procedure:

1)   Close ALL PPC programs that are running on all computers.  This includes Rx, RxWin, Billing, Reports, Listings, Export, and Signature Capture.  (Note: the following programs do not have to be closed: TARWin, QuickQue, FaxServer,  IVR)

2)   On the computer where you run ARCHIVE, insert the appropriate backup media (CD, memory stick, etc.).

3)   Run the RxWin program and log on with an administrator user name and password.

4)   From the menu bar, select Programs and then click Command Prompt.

5)   Leave the Command Prompt window open, and close RxWin by clicking on File and Exit, or clicking on the exit icon.

NOTE: If Command Prompt is running Full Screen, you will not be able to see RxWin on the screen.  Hold down the “Alt” key and hit the primary Enter key (not the one on the 10-key pad). Then release the “Alt” key.  You should now be able to see RxWin - close it, leaving Command Prompt open.

6)   Type ARCHIVE DOW at the Command Prompt where DOW is the three-character day-of-the-week, as usual.